Effective Date: 02/01/2023

At Fit & Relax LLC, we strive to provide excellent customer service and ensure satisfaction with our products and services. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations may be requested.

1. General Policy

• By purchasing from Fit & Relax LLC, you agree to this Refund and Cancellation Policy.
• Refunds and cancellations are subject to the conditions outlined below, depending on the type of product or service purchased.

2. Eligibility for Refunds

a. Physical Products

• Refunds are available for unused and undamaged products returned in their original packaging within 14 days of purchase.
• Products must include proof of purchase (e.g., receipt or invoice).

b. Services

• Refunds for services are only available if:
  • The service has not yet commenced.
  • A written cancellation request is received at least 7 days before the service start date.

3. Non-Refundable Items

The following are not eligible for refunds:

• Products or services marked as "final sale."
• Customized or personalized items.
• Services that have been fully or partially completed.

4. Refund Process

• To request a refund, please contact us at support@codelabco.com or call +971-501420457.
• Provide your order details, proof of purchase, and reason for the refund request.
• Approved refunds will be processed within 7-10 business days to the original payment method.
• Shipping costs are non-refundable unless the return is due to a product defect or error on our part.

5. Cancellation Policy

a. Physical Products

• Orders for physical products can be canceled if the request is made within 24 hours of placing the order and before the item has been shipped.
• Once the product has been shipped, cancellations are no longer possible, and you may request a return instead.

b. Services

• Cancellations for services must be requested at least 7 days before the service start date.
• Cancellation requests made after this period may not be eligible for a refund.

6. Exchanges

• Exchanges are allowed for defective or damaged products within 14 days of receipt.
• Please contact our support team to arrange an exchange and provide proof of the issue.

7. Contact Us

If you have questions or need assistance with refunds or cancellations, please contact us:

• Email: support@codelabco.com
• Phone (UAE): +971-501420457
• Phone (Singapore): +65 8890 8867
• Phone (Australia): +61 475 701 963
• Address (UAE): Shop No # 21, Meral Residence Building, Satwa, Dubai, United Arab Emirates

8. Changes to This Policy

Fit & Relax LLC reserves the right to modify this policy at any time. Changes will be effective upon posting to our website. Please review this policy periodically to stay informed of any updates.